Partnering With You
Lean Management System
Achieve Strategic Goals
A consistent theme across health care is that patients, leaders, physicians, and the associates outwardly voice their frustration with the lack of direction and the constant stream of new initiatives that compete with their ability to complete day-to-day tasks associated with high quality care. It's been over thirty years since health care began to emulate the concepts of the Toyota Production System. Throughout this time, generations of health care workers have been engaged in constant iterations of rapid improvement events. Yet, as we know, we've not solved the industry's quality, cost and access issues. While these rapid events and point improvements have a momentary impact, they don't change how the organization is managed to have sustained impact over the long-term.
Successful organizations, like Toyota, mindfully and intentionally pursue a daily management system that defines a course of action and applies a set of principles, concepts and behaviors to achieve the strategic goals.
While many consultants impose tools and solutions, I work with your organization to implement the management system and transform your culture to one where your organization becomes stronger, faster and more agile over the long run, and achieves its strategic goals.
I work with your organization to first create clear expectations of what success looks like set goals that each level of the organization and each business unit must achieve to contribute to the organization's success in achieving its overall strategic goals. I then implement a system where each level of the organization visually knows they are accomplishing what's necessary to achieve the organization's goals. Once this discipline is achieved we help the organization develop team-based daily problem-solving habits, and coach leaders to follow daily activities to allow for their teams to continuously innovate and improve.
Contact me to learn how your organization can become better at operationalizing your strategy, daily management, micro-innovation, and structured follow-up for sustained impact.
Hospital Patient Logistics Command Centers
Grow Your Inpatient Volume | Improve Patient & Provider Satisfaction
If it seems like your hospital is always struggling with overcrowding, long waits for beds, quickly admitting a patient and having enough staff, centralizing your hospital's patient placement is a smart thing to do.
Problems that arise from running a decentralized patient placement process include staffing shortages, admitted patients holding in the ED, patients leaving without being seen (LWBS), ambulance diversions, delays in discharges, and delayed/cancelled OR procedures. A Centralized Hospital Operations Management Center relieves all these problems because it combines staff from registration/admit, clinical/clerical placement staff, patient flow coordinators, transport, the staffing office, utilization management any other employees directly involved in patient movement into one centralized location. Additionally, having real-time patient flow information in the Operations Management Center ensure the correct amount of workers are matched to the work, down-time of unoccupied beds is minimized, and patients aren't unnecessarily occupying a bed.
Having everyone in a single location fosters direct communications which eliminates time-consuming phone calls, allows caregivers to return to the patients’ bedsides, and ensures that staff and other bed resources are optimized. Bottom line, having a centralized Hospital Operations Management Center helps your hospital to grow
If you think centralizing hospital operations management can fix the issues above and help your hospital grow, contact today.